Unable to log in to Files (Nextcloud)

If you are experiencing issues logging in to the Nextcloud application, please check the following:

1. The Files service has been enabled and configured for your Helm. The Files service is a global service that is enabled or disabled by the primary Helm user.
   • Secondary users: If you are not sure if this service has been enabled for your Helm, contact your administrator (primary user).
   • Administrators: Check to see if this service has been enabled by going to Menu > Services > File Share Status and Settings. This service must be enabled and port forwarding configured on your router for users to access this feature. 
2. Your password and login information are correct. To login in to the Nextcloud client you will need a device password. This is found under Menu > Files > select a device. Check that the full server information has been entered, the full username (email address), and the correct password.