Configuring Spam Settings

Helm offers a few ways to manage incoming email spam. 

The first and primary tool, the Spam Filter, is located under Spam and Security in the Helm app. From the app, go to Services > Email, Calendar and Contacts > Spam and Security.

The Spam Filter categorizes incoming email as spam using text analysis and other tests to apply a rating of 1-10 to each message. By default:

• Messages that receive a rating of 5 or higher are considered spam.
• Messages with a rating of 4 or lower are not considered spam.

The Spam Filter is set to 5 by default, which means that any messages that are rated 5 or higher will be identified as spam and can be found in your mail client's Junk folder. Setting this value lower will be more aggressive and can help if spam messages continue being delivered to the inbox. If too many valid messages are showing up in the Spam/Junk folder, set the value higher to allow more messages into the inbox.

In addition to the Spam Filter, the system is designed to learn over time. Anytime an email appears in your inbox that you consider spam, move it to the Junk folder. This trains the system and subsequent similar emails will be identified as spam. Likewise, if an email ends up in spam that shouldn't, move it to your inbox.