Helm Shutdown FAQ

Why is Helm shutting down?

We have been unable to overcome manufacturing and supply chain challenges brought on by Covid.  In late 2019, we shifted our supply chain from Mexico to China in an effort to reduce cost and improve manufacturing scalability. At that time, we undertook designing and developing our v2 product. With the onset of the pandemic in early 2020, our expected timelines to ship product more than doubled. Supplier issues further delayed getting enough inventory to meet demand and we are at a point where the business cannot continue sustainably.

When is Helm shutting down?

December 30, 2022

What happens to my data?

On December 30, 2022, we will be suspending the subscription service which means we will be stopping all security gateways, purging all encrypted backups and all DNS entries for primary Helm domains. As a Helm customer, it is critical that in the next 60 days you find an alternative solution for the email, contacts, calendar and file sharing services your Helm provides today and complete migrating your data. After December __, 2022, you will no longer be able to access your data on your Helm server through its domain.

How long can I keep access to my data?

You can access your data through its domain through December 30, 2022. 

What about my backups?

After December 30, 2022, you will not be able to restore backups to your Helm server. They will be permanently deleted.

What about my domain?

If you registered a domain through us and wish to continue using it, please contact support to get an authorization code for transferring your domain to another registrar by December 30, 2022.

Are you continuing to renew subscriptions?

No, we suspended renewing subscriptions on 9/30/22.

Can I get a refund?

We are unable to offer any refunds.

What can I do with the Helm server after you shutdown?

We are working on a firmware update for Helm servers to be converted to Linux servers running Armbian. We will provide documentation for this conversion, along with pointers to some guides for running mail and file sharing services if you would like to continue using your Helm. We expect this firmware update to be available in early to mid December.

Are any refurbished Helm servers available for purchase?

We may have a very limited number of Helm servers available for sale. Please contact support if you are interested.

What happened to the community site?

As we are focusing on supporting the transition off Helm servers and winding down the service, we do not have the resources to maintain and moderate the community site going forward so it has been taken down.